Cancellation, refunds and returns

Effective date: 11 November 2026

1. At a glance

• You can cancel an order before dispatch for a full refund of everything you paid, shipping included.
• After dispatch, returns, refunds, repairs, replacements and warranty cover are agreed for each order and written on the quote or invoice.
• If your order does not cover it, we agree it with you in writing before you send anything back.
• Email hello@beeprecise.io to start a cancellation, return or refund. We reply in writing.
• When we agree a refund, we confirm the refund date to you in writing, and we issue the refund to the original payment method by that date.

These rules apply to orders agreed by email, quote, invoice or payment link for BeePrecise hardware and related services from Ecosight Technologies Private Limited. We tailor each order, so a written quote, pilot agreement or invoice sets the terms for that order.

If you buy as a consumer, the laws of your country may give you rights that cannot be taken away, such as a right to cancel within a set period after delivery, a repair, replacement or refund for faulty goods, and rules on when risk passes and how soon refunds are made. Nothing on this page limits those rights.

2. Cancellation

Hardware orders are cancellable until we dispatch them. Write to hello@beeprecise.io with your name, order or invoice reference, and a request to cancel. We confirm in writing.

If the goods have not left us, we refund everything you paid for the order, shipping included. After dispatch, see section 3.

App plans: the price, the billing period and how to cancel are stated on your quote or invoice. We do not charge for an app plan automatically unless you have agreed to it in writing. You can cancel any time by emailing hello@beeprecise.io, and we confirm the cancellation by email. The current paid period is not refunded unless the law requires it or we agree otherwise in writing.

3. Refunds and returns

Whether a product is refundable depends on the stage of the order:

• Before dispatch: refundable in full, as above.
• After dispatch: returns, refunds, repairs, replacements and warranty cover are agreed for each order and written on the quote or invoice. If your order does not cover it, we agree it with you in writing before you send anything back.
• Wrong, missing or faulty items: we put it right by repair, replacement or refund, agreed with you.

We will not refuse to take back goods that are defective, deficient, or not as described on your order.

The conditions for a return are as written on your order. We may refuse a return that is incomplete or damaged by use rather than by a defect.

Refunds are made to the original payment method where the provider allows it. Who pays return shipping is agreed with you before you send the goods.

4. Defects

If hardware arrives faulty or stops working, email us. We may ask for photographs, serial numbers and a description of what happened. We then agree with you whether to repair, replace or refund it.

Damage from misuse, poor installation, modification, water or bees getting into a broken case, or ordinary wear is not a defect. This page does not promise a colony result.

5. How to start a request

Email hello@beeprecise.io with:

• Your name and the email used on the order.
• Order, invoice or payment reference.
• Whether you want to cancel, return, repair, replace or request a refund.
• The devices involved, and whether they have been installed.

We reply in writing. Do not send goods back until we have given a return address and confirmed the request. Goods returned without that confirmation may not be refunded.

6. Timeline for processing

• We reply to every request in writing.
• When we agree a refund, we confirm the refund date to you in writing, and we issue the refund to the original payment method by that date. A cancellation before dispatch is refunded by the date stated in our cancellation confirmation, which we send when we accept your request.

The payment provider may take additional time to show the refund on your statement. Refunds to Indian accounts follow Indian bank working days. International cards follow the card network and your bank.

7. Shipping and delivery

• Where we ship: worldwide, where export and import law allow. Some countries or carriers may be unavailable. We say so before you pay.
• Method and cost: the carrier, service, tracking and shipping charge are stated on the invoice or payment link before you pay.
• Delivery times: the dispatch window and an estimated delivery window are stated on the order. Delivery is an estimate, because export, customs and local carriers vary. If we cannot dispatch within the stated window, we tell you, and you may cancel for a full refund.
• Duties and taxes: unless the written order says otherwise, you pay import duty, local taxes and clearance charges in the destination country. Quoted prices exclude duties, export costs and shipping unless the quote says they are included.
• Import rules: Before you pay, we confirm in writing whether your devices hold the radio and safety approvals your country requires, and whether we can ship them there. You are responsible for any further local permits or approvals on your side.
• Risk: risk passes when we hand the goods to the carrier, unless the written order says otherwise.
• Lost, damaged or failed deliveries: if a parcel is lost, arrives damaged or cannot be delivered, tell us as soon as you can and keep any packaging. We agree the fix with you case by case: re-shipping, replacement or refund. If we send the wrong item, we pay for the corrected shipment.

8. Contact

Cancellation, refund and return questions: hello@beeprecise.io or the contact page.